VesselHelm feature

VoIP telephony inside VesselHelm.

Managed voice inside paid VesselHelm tiers, including DIDs, SIP trunks, PBX setup, call routing, and user extensions.

Overview

VoIP telephony

VoIP telephony is a VesselHelm feature, not a standalone solution. It gives vessel and shore teams a managed voice layer that can work across available connectivity paths. It covers direct inward dial numbers, SIP trunks, PBX configuration, user extensions, call routing, and practical failover planning so voice remains part of the vessel communications stack. VoIP telephony is included in all paid VesselHelm tiers.

What it includes

Feature scope inside VesselHelm.

DID planning and provisioning for required regions where available

SIP trunk setup for vessel, office, or hybrid voice workflows

PBX configuration for extensions, ring groups, call queues, and routing rules

Voice integration guidance across cellular, satellite, and shore connectivity paths

Best fit

Where this feature usually makes sense.

Vessels that need managed voice alongside data connectivity
Fleet offices coordinating with crew, superintendents, and service teams
Operators that want consistent phone numbers and call routing across vessels and shore teams